Privacy Policy

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1. Introduction

Waves of Emotion ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website (wavesofemotion.com.au), in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies solely to information collected through the website. It does not cover information collected through other means, such as during in-person consultations or telephone conversations.

By using our website, you consent to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Voluntarily Provide

When you interact with our website, you may voluntarily provide personal information, including but not limited to:

Contact forms and enquiries: Your name, email address, phone number, and the content of your message.
Appointment or consultation requests: Your name, contact details, and any information you choose to include in your enquiry about services.
Email correspondence: Any personal information included in emails you send to us via the website.

We only collect personal information that is reasonably necessary for our functions and activities — specifically, to respond to your enquiries and to provide information about our services.

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through the use of standard web technologies. This may include:

Device and browser information: Your IP address, browser type and version, operating system, and device type.
Usage data: Pages you visit, the date and time of your visit, the duration of your visit, referring website addresses, and clickstream data.
Location data: General geographic location based on your IP address (for example, city or region — not precise location).

This information is collected in aggregate and is generally not used to identify you personally. It is used to understand how visitors use our website so that we can improve the user experience.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website operator.

3.2 How We Use Cookies

Our website may use cookies and similar technologies for the following purposes:

Essential cookies: These are necessary for the website to function correctly, such as enabling page navigation and access to secure areas.
Analytics cookies: These help us understand how visitors use the website by collecting and reporting information anonymously. We may use services such as Google Analytics to analyse website traffic and usage patterns.
Preference cookies: These allow the website to remember choices you make (such as your preferred language or region) to provide a more personalised experience.

3.3 Third-Party Cookies

Some cookies may be placed by third-party services that appear on our pages, such as analytics providers or embedded content (for example, videos or maps). We do not control these third-party cookies. Please refer to the respective third party's privacy policy for more information.

3.4 Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to:

View what cookies are stored on your device and delete them individually or in bulk.
Block third-party cookies.
Block cookies from particular websites.
Block all cookies from being set.
Delete all cookies when you close your browser.

Please note that disabling cookies may affect the functionality of this website. For more information about managing cookies, visit www.allaboutcookies.org.

3.5 Google Analytics

This website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how visitors use the website. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers that may be located outside Australia.

Google's ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. How We Use Your Information

We may use the personal information we collect through the website for the following purposes:

To respond to your enquiries, questions, or requests for information.
To provide you with information about our services where you have requested it.
To facilitate the booking of consultations or appointments.
To communicate with you, including sending follow-up correspondence related to your enquiry.
To improve our website, its content, and the user experience.
To analyse website usage and trends in aggregate form.
To maintain the security and integrity of the website.
To comply with any applicable laws, regulations, or legal obligations.

We will not use your personal information for direct marketing purposes without your express consent. If you do receive marketing communications and wish to opt out, you may do so at any time by contacting us at admin@wavesofemotion.com.au.

5. Disclosure of Your Information

We will not sell, rent, or trade your personal information to third parties.

We may share your personal information in the following limited circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating the website (for example, website hosting providers, analytics services, or email delivery platforms). These providers are contractually required to protect your information and may only use it for the purposes for which it was disclosed.
Legal requirements: We may disclose information where required or permitted by law, regulation, legal process, or governmental request.
Protection of rights: We may disclose information where we believe, in good faith, that disclosure is necessary to protect the rights, property, or safety of Waves of Emotion, our clients, or the public.

6. Overseas Data Transfers

Some of the third-party services we use (such as website hosting, analytics, or email platforms) may store or process data on servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles or is subject to a substantially similar privacy regime.

Countries where data may be processed include, but are not limited to, the United States (for example, through Google Analytics or website hosting services). By using this website, you consent to the transfer of your information to these countries, where data protection laws may differ from those in Australia.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures we employ include:

Use of SSL (Secure Sockets Layer) encryption for data transmitted through the website.
Restricting access to personal information to authorised personnel only.
Using reputable and secure website hosting providers.
Regularly reviewing and updating our security practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide personal information at your own risk.

8. Data Retention

We retain personal information collected through the website only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

Enquiry and contact form data is retained for as long as necessary to respond to and manage your enquiry, and for a reasonable period thereafter for record-keeping purposes.
Website analytics data is retained in accordance with the retention settings of the relevant analytics platform (for example, Google Analytics data retention settings).

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the following rights in relation to the personal information we hold about you:

9.1 Right of Access

You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days). In some circumstances, we may charge a reasonable fee to cover the cost of retrieving and providing the information.

9.2 Right of Correction

If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information and will respond to your request within a reasonable period.

9.3 Right to Request Deletion

You may request that we delete your personal information where it is no longer needed for the purpose for which it was collected. We will comply with your request where we are not required by law to retain the information.

9.4 Right to Opt Out

You may opt out of:

Marketing communications: At any time by contacting us at admin@wavesofemotion.com.au or by using the unsubscribe mechanism in any marketing email.
Cookies and tracking: By adjusting your browser settings as described in Section 3.4 above.
Google Analytics tracking: By installing the Google Analytics Opt-out Browser Add-on.

To exercise any of these rights, please contact us using the details provided in Section 14 of this Privacy Policy.

10. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected through wavesofemotion.com.au.

11. Children's Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16 through the website. If you are a parent or guardian and you become aware that your child has provided us with personal information through the website without your consent, please contact us at admin@wavesofemotion.com.au and we will take reasonable steps to remove that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Complaints

If you believe that we have breached the Australian Privacy Principles or if you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond to you within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

14. Contact Us

If you have any questions about these Terms of Use, this Privacy Policy, or our practices regarding your personal information, please contact us:

Waves of Emotion 78 Fullarton Road, Norwood, SA Email: admin@wavesofemotion.com.au

Website:wavesofemotion.com.au

This document was last updated in February 2026. Waves of Emotion recommends that you seek independent legal advice to ensure these terms and policies are appropriate for your specific circumstances.